The Business Doctor

'eradicating the Mad Management Virus'

Wednesday 14 July 2010

Step Back & Emerge


The use of complexity theory in leadership, management and organization is built around a fundamental architecture. This architecture is simplistic but built upon the foundations of human subjectivity, fluidity and dynamics.

The starting place to this foundation is emergence from the interaction of agents (people) who mutually affect each other and create a new world, thinking or understanding. This interaction is NOT controllable only influenced by those in the system (hence here is the problem of tools and theories implemented in organisations). The influence is certainly around, at this stage of my research about core human values. Trust, openness, honesty, fun, love, passion, commitment… I could go on, but people gel with other people of similar values and the spiral if positive values move up or indeed forward in organizational sustainability terms.

If the negative values such as distrust, lies, hate, fear, insecurities etc attract in an organization then the spiral is downward. You cannot control the spiral as attractions take place regardless of rules, regulations, value statements, etc. This is sometimes called the ‘shadow system’ or real systems. Hope you are still with me….its very rare I have an academic writing moment here in my blog….

My point here is that Leaders should attend to relationships characterised by mutuality or core values among people, among teams, and among departments, in order for novelty to emerge and for this novelty to be aligned with strong core human values. Unfortunately in these times of austerity, some ‘Managers’ are attempting to create their world, in which they are Queen/King so to control others and make their reign stronger. This is at best grossly mistaken for its actions not words or statements that dictate what’s emerges from social systems. As small changes lead to large effects. Removing Research at our a Business School for example stops, cutting edge thinking but also has consequences yet to be realized.


So with all my change processes and advice is that I always seek change through many small trials, led by the teams/people themselves, but with the core boundaries directing these systems forward. For Emergence and new behaviour in human systems is certain, but there is no certainty as to what it will be. Good leaders create the conditions for constructive emergence rather than trying to plan every strategic goal in detail. Try to step back and evolve solutions, do not design them. If you try to design them, you will miss the real system, as you will be worrying about details! Oh yes and one really important bit of experience, always seek diversity; of people, cultures, expertise, mindsets, personalities, gender, etc…. oh and then build in confidence to make mistakes, take ownership and have fun, so that when staff interact with others, the emergence of new is democratic, honest, transparent and real.

The problem with what I have experienced so far in many companies is that the control freak is rampant, the devious people group with other devious people and we have a downward spiral of negative, mediocre, untrustworthy individuals.

Hope as a leader you live the values, because if you do not, you in all probability won’t get away with it….. at some one the system will either end (dissipate – the people will all leave for example) or the system will remove the person causing the negative spiral.

However, whilst this sounds as if the system will eventually sort itself out as the agents (people) will evolve, the problem is that many agents with positive values suffer.

Its time to have democracy, open debate about awful leaders and have the ability as frontline staff to vote in as well as out the tyrants who infiltrate the organisations seeking power, money and status above the core values of human systems. 





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3 comments:

  1. I think it's overly optimistic to think the system will sort itself out. A democracy that is well educated as to the tactics and sophistry used by devious people such as the control tyrants mentioned (and has the power to deal with them) has a good chance of being a self correcting system that maintains core values.

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  2. Hello Dr Ed Slack, Yes I agree fully. Its been my research (key interest) in how power is used, taken and corrupted by many for selfish use. I am still I suppose searching for the why, how and more important what we do to stop it!

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  3. I just wanted to paste this comment I received last week from Richard Tod on my LinkedIn profile. Its great...

    "Good leaders create the conditions for constructive emergence rather than trying to plan every strategic goal in detail."

    I have been trying to sell the concept of good Leadership as "facilitation" for the last 30 years i.e. creating the conditions for success rather than being the architects and builders of success.

    The obstacles I encounter are managers who see their role as being the font of all wisdom whilst their subordinates are the inefficient servants who turn the wisdom into action.

    This is not the case in the Far East (mainly Japan I think) where everyone contributes to the whole.

    The obvious inefficiency of the hierarchical organisational structures and attitudes are so ingrained in our culture that it is not recognised as such and only a revolution will change it. Alternatively, increasingly worsening economic conditions may force a re-think and a tipping point reached where we recognise that survival is dependent on organisations being much more inclusive, dynamic and streamlined, removing the need for top down “leadership” and middle managers.

    The start point is with the work you and others are doing and I would like to include my small contribution too. A few wins under our belts may be sufficient to catch the attention of the decision makers and start the revolution.

    Don’t give up! We can fail a 1000 times but we only need one good success story to start the revolution. (I must be near the 1000 failures by now.)

    .... Its so good to see others attempting to change the world..... okay management ;-)

    Thank You Richard

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